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Contact form
Get In Touch!
We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:
Contact Us - 9824151439
Email - adorex@gmail.com
Opening Hours:
MON to SAT: 10:00AM - 06:00PM
SUN: Closed
Shipping policy
ADOREX offer FREE SHIPPING on all prepaid order above ₹249. For all confirmed orders received, the order will be dispatched in 24 to 48 Hours of business days. The delivery timeline may vary depending on the time required by courier partner. If order value is ₹249 or below, there is a fixed shipping fee of ₹50. Once order is shipped from our warehouse, the same cannot be cancelled.
DELIVERY TIME: In order to get delivery of order on time we request buyer to mention complete address with landmark and pin code along with mobile number.
Expected delivery time after dispatch from warehouse is 3 to 6 working days. Shoeshine shall not be liable for delays resulting from incomplete delivery / shipping address mentioned at time of placing order.
DELIVERY ADDRESS CHANGE REQUEST-
Customer can request to change delivery address within 4 hours of placing an order and not later, by making said request via email to adorex358@gmail.com
Return, refund & Cancellation Policy
RETURN POLICY
Return will only be accepted in case of item delivered is incorrect, damaged or defective then customer would be requested to provide some valid proof if they want replacement (eg unboxing video of the parcel clearly showing the initial opening of the seal.) Our website team will look forward and address issue in 3 to 5 working days. ADOREX has right to refuse replacement.
In such case customer needs to inform us by writing email at adorex358@gmail.com
REFUND POLICY
In case, you have cancelled an order within two hours of placing it - you will be issued a full refund within 3-5 business days of cancellation of order.
If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by the either side.
ADOREX will refund the paid amount only if the order at delivery is damaged, defective, incorrect.
No refund will be issued by ADOREX if the order has been delivered with the Style, colour and size as selected by the customer while placing the order.
In case your order amount comprised of shipping charges, the refund will be done excluding the shipping charges amount, i.e. ₹70.
Once ADOREX has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer's account within the following timeframes:
Prepaid refunds takes 5 to 7 business days, depending on your bank partner, after the refund is initiated.
Please note that ADOREX only initiates a refund after the returned item has been received and the condition check has been accepted. ADOREX has right to refuse refund. Therefore, the time of initiation of the refund may vary depending on the time required by the courier partner to return to the ADOREX delivery Centre.
ORDER CANCELLATION POLICY
Cancellation of an order can be done by us or by you as mentioned herein.
We have the discretion to cancel an order. The reasons for cancellation shall inter alia include
without limitation the following:
· Your failure to comply with these Conditions or breach of any of the policies/terms referred herein
· Technical errors or issue
· Any reason relating to credit/fraud avoidance
· Invalid address or wrong address is provided by the User in order details
· Malpractices used to place the order
· Bulk order is placed for likely commercial resale
· Order is undelivered after two (2) attempts
· Pricing or specifications on any product as is shown on the Website due to any technical glitch,
resulting into incorrect pricing or specifications.